About the store
TRESSES Calgary is operated by VonTrois Services in Calgary, Alberta, Canada. Customer service: queries_tressesyyc@vakotlabs.ca. Prices on the website are shown in Canadian dollars (CAD), with applicable taxes calculated at checkout.
Orders and product details
Product photographs and descriptions are intended to explain each listed product. Natural variation may occur in human hair. Review the exact length, texture, colour, lace construction, cap features and availability on each product listing. We may contact you if an item cannot be supplied as described and will address the order in accordance with applicable law.
Shipping and returns
Consult our Shipping Policy and Returns & Refunds Policy before purchase. Hair products are personal-use items and voluntary returns are not offered for changes of mind for hygiene reasons. Applicable statutory rights remain in effect.
Payment and safety
Orders are processed using the payment methods available at checkout. Do not send payment card details by email. We may contact customers for information reasonably necessary to verify or fulfil an order.
Consumer rights
Nothing in these terms excludes or restricts a remedy or protection that cannot lawfully be excluded under applicable consumer protection legislation.
Last reviewed: October 23, 2026.